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This page explains how refund requests, exchange reversals, payment fees, and support steps work at ChinaitechPay in a clearer, easier-to-read format.
Please read these rules carefully before making a payment or requesting any refund.
This section outlines our general rules for all refund requests. Please read these rules carefully before requesting a refund.
Before requesting a refund, you must contact us to confirm if a refund is possible. Do not assume a refund will be granted. If you request a refund without our prior approval, you may lose your funds due to transaction fees and system limitations.
Approved refunds will be processed within 5 to 20 business days from the date of approval. Business days are Monday through Friday, excluding public holidays.
All payment processing fees (charged by PayPal, banks, or cryptocurrency networks) will be subtracted from your refund amount. We cannot refund these fees because they are charged by third-party services.
If you send payment in the wrong currency, a wrong amount, or an incorrect payment type, you are not eligible for a full refund. Any refund issued in this case will have all fees deducted, and we may refuse the refund entirely.
Do not send more than the requested amount without our written approval. If you overpay without our permission, you will lose the overpaid amount. We will not return it.
Payment instructions provided by us are valid for approximately 24 hours. If you do not pay within this time, your exchange request will be cancelled. Do not pay after cancellation, as you may lose your money. Always notify us after making a payment.
Once an exchange is marked as "Paid" or "Completed", it is considered final. We cannot process refunds at this stage. Always double-check all details (exchange rate, recipient address, amount, and currency) before confirming payment.
This policy applies only to transactions made via PayPal.
The amount you receive will be calculated as follows:
| You Paid (USD) | 20% Admin Fee | PayPal Fee (approx) | Total Deduction | You Receive |
|---|---|---|---|---|
| $10.00 | $2.00 | $0.59 | $2.59 | $7.41 |
| $100.00 | $20.00 | $3.20 | $23.20 | $76.80 |
| $140.00 | $28.00 | $4.20 | $32.20 | $107.80 |
ChinaitechPay sells digital gift cards. Due to the nature of digital products, special rules apply.
Because digital gift cards are delivered instantly and cannot be returned, all sales are final and non-refundable once the code has been delivered to you.
If your digital code is inactive due to a supplier error, we offer a resolution under these conditions:
We cannot provide any refunds or support for gift cards that were redeemed, sold, or transferred on unauthorized third-party platforms (such as Paxful, Noones.com, or similar peer-to-peer sites). Always redeem your gift card on its official platform (e.g., redeem an iTunes gift card only on the Apple App Store).
We guarantee that every gift card is authentic and valid at the time of delivery. After delivery, you are responsible for securing the code. We are not responsible for lost, stolen, or unauthorized redeemed codes.
This policy applies when you exchange one currency for another (for example, exchanging cryptocurrency to USD or between different cryptocurrencies).
Cryptocurrency exchange rates change constantly. If you request a refund after an exchange, the exchange rate applied will be determined by us based on either:
We will choose the rate that is fair under the circumstances. You may receive less than expected due to rate fluctuations.
If you paid with cryptocurrency and the exchange cannot be completed, refunds will be processed in USDT (Tether) under these conditions:
If you want to increase the payment amount or change the currency, you must inform us first and wait for our written approval. Payment instructions may change. Without our approval, do not send more than the requested amount. Overpayments will be lost.
If force majeure events occur (such as unscheduled technical work by third-party payment services, exchange hacks, or government regulations), we reserve the right to delay fulfilling your exchange or refund until the issue is resolved.
To make it clear how refunds work, here are real examples showing what you pay, what we deduct, and what you actually receive:
| Amount You Paid (USD) | Fee Deducted (USD) | You Receive (USD) | Percentage You Keep | Explanation |
|---|---|---|---|---|
| $10.00 | $2.00 | $8.00 | 80% | We deduct $2.00 as the refund processing fee. |
| $100.00 | $20.00 | $80.00 | 80% | We deduct $20.00 as the refund processing fee. |
| $140.00 | $30.00 | $110.00 | 78.5% | We deduct $30.00 (includes additional transaction costs). |
| $500.00 | $100.00 | $400.00 | 80% | Standard 20% fee applies. |
| $1,000.00 | $200.00 | $800.00 | 80% | Standard 20% fee applies. |
| $50.00 (Wrong Currency) | $25.00+ | $0 - $25.00 | 0-50% | Incorrect payments may result in no refund or heavy fees. |
Here is a complete breakdown of all fees that may be deducted from your refund:
| Fee Type | Percentage / Amount | When It Applies | Who Charges It |
|---|---|---|---|
| Administration Fee | 20% of amount paid | All approved refunds | ChinaitechPay |
| PayPal Transaction Fee | 2.9% + $0.30 (approx) | PayPal refunds only | PayPal |
| Crypto Network Fee | Varies by blockchain ($1 - $50+) | Crypto refunds only | Blockchain network |
| Currency Conversion Fee | 1-5% | Different currency than USD | Bank / Payment processor |
| Wrong Payment Penalty | Up to 100% of overpayment | Incorrect amount/currency | ChinaitechPay |
| Chargeback Fee | $20 - $50 + full amount | If you dispute with bank/PayPal | Bank / Payment processor |
| Re-verification Fee | $10 - $50 | If account required re-verification | ChinaitechPay |
Follow these steps carefully to request a refund:
Use this simple guide to estimate your refund:
Fee: $2
You Receive: $8
Fee: $20
You Receive: $80
Fee: $30
You Receive: $110
Fee: $100
You Receive: $400
We analyze every situation carefully and consider all factors to protect our clients' best interests. However, in exceptional circumstances, the final decision on any refund or exchange is made solely by our company. By using our services, you agree to this policy.
Thank you for your understanding and cooperation.
Contact our customer support team:
Email: customers@chinaitechpay.com
Response time: 24-48 hours (Monday-Sunday)
